Oscar Customer Service FAQ

No, vehicles must be returned to the same location where you picked them up. Since all Oscar Car Rental locations are independently operated, this includes all cars, vans, minibuses, moving trucks, and trailers.

Yes, in Wisconsin you can drive almost any rental vehicle with a standard Class D driver’s license. Only 7-ton trucks require a Commercial Driver’s License (CDL) due to their higher weight. Always check the vehicle specifications before booking to ensure you have the correct license.

Yes, you must be at least 22 years old and have a valid driver’s license to rent a vehicle. Some vehicle types — such as cars, cargo vans, moving trucks, and passenger vans — may have additional age restrictions. Once you select a vehicle, the page will clearly show if an age limit applies. These restrictions apply to both the primary driver and any additional drivers.

A deposit may be required at our locations and will be refunded if the vehicle is returned undamaged and all rental terms are met. The deposit amount typically depends on whether you purchase a coverage package.

The deposit is processed when you pick up your rental car. For most rentals, we place a temporary hold on your card (the amount is reserved but not charged). For longer rentals, we may need to charge the deposit upfront, but it will still be fully refunded after your rental ends if no extra costs are incurred.

Yes, you can cancel your booking.
– If you cancel within 48 hours of pick-up, the full amount (100%) may be charged.
– If you cancel between 48 hours and 7 days before pick-up, you'll be charged 25% of the total.
– Cancel more than 7 days in advance, and you won’t pay any fee (0%).

See our cancellation policy here. Have questions? Feel free to contact us at (800) 671-1889.

Yes, you can add extra miles to your rental. The cost depends on the location and the type of vehicle you rent. You can pre-purchase extra miles at a discounted rate, pay a standard per-mile price based on the exact number of miles you drive, or choose our Premium Package, which includes unlimited miles.

No, it is not possible to change the pick-up and drop-off times. You can collect the vehicle during business hours, and it must be returned no later than the specified drop-off time.

The person who will be driving the vehicle must be listed on the rental contract. Their details need to be included in the booking information when you make your reservation.

Yes, you can see the dimensions of a vehicle. On the search results page, select “More information” to view the dimensions of that specific vehicle. If the dimensions are not listed, you can contact our Customer Support Team for more details at +1 8006711889 or [email protected].

No, it is not possible to pay with cash. We accept both debit and credit cards as payment methods.

No, gas is not included in the price. The vehicle must be returned with the same fuel level as when you picked it up.

Yes, someone else can drive your rental car if they are listed as an additional driver on the rental contract and have a valid driver’s license. Both the primary driver’s and the additional driver’s licenses must be presented at the pick-up location.

Your rental car must be returned in the same condition as when you picked it up. This includes the fuel level, cleanliness, and overall condition of the vehicle. For example, if the car becomes dirty during your rental period, it must be cleaned before return. Additional charges may apply if the vehicle is not returned in the agreed-upon condition.

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No, smoking and pets are not allowed in your rental car. If this policy is not followed, a cleaning or damage fee will be charged.

Rental prices can vary depending on the car rental location. This applies to the vehicle rental rate, the cost of the coverage package, extra miles, and other optional services or fees.

f you receive a speeding or parking ticket during your rental period, you as the renter are responsible for paying the fine. If the fine is not paid, the amount and an administration fee for processing will be charged to you by Oscar.

If you have questions about your rental or want to make changes — for example, to the length of your rental — please contact our Customer Support Team at +1 800-671-1889.

No, you must present a valid Class D driver’s license. Temporary or paper licenses, as well as probationary licenses, are not accepted.

Yes, you can book a vehicle on Oscar's platform using your own insurance. We will verify your coverage with a third-party tool to ensure it meets our requirements. If your policy does not meet our criteria, you can easily supplement your rental with one of our coverage packages, which include liability and APD waivers.