© 2025 Oscar Car Rental USA, Inc.. All Rights Reserved. 1209 Orange Street , 19801 Wilmington
At Oscar, we strive for customer satisfaction, and part of this mission is to carefully collect your feedback. If you have any questions about how our car rental works or discuss any issues related to your booking - you are always welcome to get in touch via email, phone, or chat.
Before contacting our customer service, please go through the list of Frequently Asked Questions to find answers you may need:
No. All locations at Oscar are independent, so all vehicles must always be delivered to the same location as the pick-up.
All our vehicles can be driven with a Class D driver license.
As a general rule, you only need to be at least 21 years old and have a valid driver's license when you rent a vehicle from Oscar. However, in some cases, there may be an age restriction when renting cars, cargo vans, moving trucks and passenger vans. Once you have clicked on the desired car, the page will state if there is an age restriction on the selected car. The age restriction applies to both primary driver and additional drivers.
A deposit may be required at our locations, but it will be refunded if no damage happens to the vehicle during your rental period. The deposit amount typically depends on whether you purchase a coverage package. The deposit is only reserved when you pick up the rental car.
To cancel your booking, please contact our Customer Support Team. You can contact us at +1 8006711889 or [email protected]. We are ready to help you 8am-7pm Monday to Friday and weekends, as well as public holidays 8am-7pm.
There are 250 miles per day included for our cars, SUVs, pickup trucks and passenger vans. For cargo vans and moving trucks we have 50 miles per day included. The price for extra miles depends on which car you want to rent and how many miles you need. You can choose to pre-book miles with a volume discount. Another option is to pay a standard price per miles, based on the exact number of kilometers driven, which is determined by the type and size of the car.
You cannot change the pick-up and drop-off times. You can pick up the vehicle during business hours. The drop-off time is fixed, and the vehicle must be returned by latest the specified time.
The driver who will be operating the vehicle must be listed in the booking information when you reserve the vehicle.
Yes. On a search result page, you will see all available vehicles. Please click on "More information" and you will see dimensions of that car.
If the dimensions are not listed, you are welcome to contact our Customer Support Team for more details: +1 8006711889 or [email protected]
No. Unfortunately, we do not accept cash. But good news - both debit and credit cards are acceptable.
No. Gas is not included in the price. The car must be delivered with the same level of gas as when it was picked up.
Other people can drive the car only if they are listed as an additional driver and have a valid driver’s license.
The driver’s license must be presented at a pick-up location.
The car must be delivered in the same condition as when it was picked up. This means that if the car got dirty during the rental period, it must be cleaned. If you fail to submit the clean car back, you will be charged a cleaning fee.
No. Animals and smoking are not allowed in our rental cars. If you do not respect this agreement, you will be charged a fee.
Prices may vary slightly, depending on the car rental location. This applies to both rental prices and the coverage package.
As a car renter, you are solely responsible for all parking and speeding fines during your rental period.
If you do not pay the fine, Oscar will charge the amount and an administration fee for processing the fine.
For questions about the rental or changes to the rental (for example, length of the rental) pelase contact our Customer Support Team at +1 800-671-1889.
No. You must be able to present a valid driver’s license.
We would be happy to put together a customized offer for you. This applies to both individuals and businesses. Don’t hesitate to call or write if you have questions or comments.
Phone: +1 800-671-1889
Mail: [email protected]
1209 Orange Street
Wilmington 19801
USA
| Phone and chat | |
| Monday - Friday | 9am - 5pm |
| Saturday* | 10am - 1pm |
| Sunday* | Closed |
** 1. January Customer Support is closed